Billing Questions

Kit It Yourself.

Why is there a charge on my card?

If you see [DESCRIPTOR] on your statement, that is Kit It Yourself: $20 for a monthly plan or $180 for a yearly plan. It repeats on the same day each month or year until you cancel.

I also see a charge from IdentityIQ

That is your credit report membership, which you signed up for with IdentityIQ directly. It is not from us. It costs $1 for the first 7 days, then $21.86 a month, billed by IdentityIQ. To change or cancel it, contact IdentityIQ.

How do I cancel?

Sign in at app.kitityourself.com, tap Manage my plan, then Cancel my plan. Or email [email protected] from your account's email address and say "cancel." Billing stops right away, and you keep access through the period you already paid for.

How do I get a refund?

Ask within 30 days of any charge and we will refund that charge in full. Email [email protected]. Refunds usually show on your statement in 5 to 10 business days. The full details are in our Refund and Cancel Policy.

Will I get a reminder before I am charged again?

Yes. We email a receipt after every charge and a reminder a few days before each renewal, with a link to cancel.

I don't recognize this charge

Email [email protected] with the date and amount and the last four digits of the card. We answer within one business day. Please contact us before you contact your bank: a refund from us is faster than a card dispute.