Refund and Cancel Policy
Kit It Yourself. Effective [EFFECTIVE DATE].
We want canceling to be as easy as signing up.
How to cancel
- Online, any time: sign in at app.kitityourself.com and tap Manage my plan, then Cancel my plan.
- Or email us at [email protected] from the email address on your account and say "cancel." We will cancel it within one business day and email you to confirm.
What happens when you cancel
- Billing stops right away. You will not be charged again.
- You keep full access through the month or year you already paid for.
- After that, you can still sign in and download the kits and letters you already built.
- You can come back any time and start a new plan.
Refunds
- Changed your mind? Ask within 30 days of any charge and we will refund that charge in full.
- Refunds go back to the card you paid with. Your bank usually shows them in 5 to 10 business days.
- To ask for a refund, email [email protected] or use the link in your receipt.
Please contact us before you contact your bank. We answer within one business day, and a refund from us is faster than a dispute through your card company.
Things we do not refund
- Your IdentityIQ membership. That is a separate service you pay IdentityIQ for. Cancel it directly with IdentityIQ.
- Postage, printing or anything else you paid someone other than us.
Free access
If you are using the Kit free through a sponsor organization or a promotional code, we never took a card from you and there is nothing to cancel or refund. When your free access ends, you can choose a paid plan or simply stop.
Renewal reminders
We email you a receipt after every charge and a reminder a few days before each renewal. Every email has a link to cancel.